Privacy Policy — The Carpet Solutions

 

Effective Date: 3/3/2026

 

The Carpet Solutions (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide through our website, communications, and services.

 

Company Contact Information
The Carpet Solutions
3194 De La Cruz Blvd., Suite 7A
Santa Clara, CA 95054
Phone: 800-798-1888
Email: baycs83@gmail.com
Website: https://www.bayareacarpetsolutions.com/

 

We serve Santa Clara, San Mateo, and Alameda Counties.

 

This Privacy Policy explains how we collect, use, share, and protect information when you:

• Visit our website

• Contact us by phone, web form, email, or other methods

• Request an estimate or service

• Receive emails, calls, or SMS/text messages from us

By using our website or communicating with us, you agree to this Privacy Policy.

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1) Information We Collect

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A. Information You Provide

When you contact us or request services, we may collect:

• Name

• Phone number

• Email address

• Service address

• Billing address

• Details about your requested services

• Any other information you choose to provide

 

B. Information Collected Automatically

When you use our website, we may collect technical and usage information such as:

• IP address

• Browser type

• Device type and operating system

• Pages viewed and time spent on pages

• Referring/exit pages

• General website activity collected via cookies or similar technologies

 

C. Information From Third Parties

We may receive information from vendors and service providers that support our operations (for example: hosting, analytics, scheduling, communications, payments, advertising, or customer management tools).

 

 

2) How We Use Your Information

We use information we collect to:

• Respond to inquiries and provide customer support

• Provide estimates and schedule services

• Confirm appointments and deliver services

• Process payments and maintain records

• Send service-related communications (reminders, confirmations, updates, follow-ups)

• Improve our website, services, and customer experience

• Send promotional communications when permitted and where you have opted in

• Maintain security, prevent fraud, and protect legal rights

• Comply with legal obligations

 

 

3) SMS/Text Messaging Terms

If you provide your mobile phone number and affirmatively opt in, The Carpet Solutions may send SMS/text messages related to:

• Appointment scheduling and confirmations

• Appointment reminders

• Service updates and follow-ups

• Customer support communications

• Marketing/promotional messages only if you opted in

 

Consent

By providing your mobile number and opting in, you agree to receive text messages from The Carpet Solutions at the number provided. Consent is not a condition of purchase.

 

Message Frequency

Message frequency may vary depending on your requests and the nature of your communications with us.

 

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

 

Opting Out / Help

You can opt out at any time by replying:

• STOP to cancel

• HELP for assistance

You can also contact us at 800-798-1888 for help with messaging preferences.

 

SMS Data Use

We may use SMS-related information to:

• Deliver and manage text messages

• Maintain records of consent

• Process opt-out requests

• Provide customer support

• Improve communications

• Comply with legal, regulatory, and carrier requirements

 

SMS Sharing Statement

SMS opt-in data, phone numbers collected for SMS purposes, and consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share SMS-related data only with service providers that help deliver messaging services, support our operations, or comply with law.

 

 

4) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality

• Understand website traffic and usage

• Remember preferences

• Support analytics and marketing efforts

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

 

5) How We Share Information

We may share information with:

• Service providers and contractors who help operate our business (scheduling, CRM, communications, payments, analytics, hosting)

• Professional advisors (accountants, insurers, attorneys)

• Government agencies or others when required by law

• A successor entity if the business is sold, merged, or transferred

We do not sell your personal information for money.

 

6) Data Retention

We keep personal information only as long as reasonably necessary to:

• Provide services and support

• Maintain business and customer records

• Meet legal and regulatory requirements

• Resolve disputes and enforce agreements

We may retain SMS consent and opt-out records for compliance and recordkeeping.

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7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

8) Your Choices

You can:

• Contact us to update or correct your information

• Opt out of marketing emails via the unsubscribe link (if applicable)

• Opt out of text messages by replying STOP

• Adjust cookie settings in your browser

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9) California Privacy Rights

California residents may have rights under applicable California privacy laws depending on whether and how those laws apply to our business. If applicable, you may request:

• Access to certain personal information we collect

• Correction of inaccurate personal information

• Deletion of personal information (subject to exceptions)

• Information about categories of personal information collected, used, or disclosed

 

To make a request, contact us:

• Phone: 800-798-1888

• Website: https://www.bayareacarpetsolutions.com/

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10) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

 

11) Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their privacy or security practices.

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12) Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated policy to the extent permitted by law.

 

13) Contact Us

If you have questions about this Privacy Policy, contact:

The Carpet Solutions
3194 De La Cruz Blvd., Suite 7A
Santa Clara, CA 95054
Phone: 800-798-1888
Email: baycs83@gmail.com
Website: https://www.bayareacarpetsolutions.com/

 

We serve Santa Clara, San Mateo, and Alameda Counties.